Help | Contact Us | Log In  
Home Transfers & Payments Products & Services Customer Service
Contact Us
We're ready to help. Contact us over the phone or through the mail or check the Frequently Asked Questions.
  • Toll Free: 1-888-403-9000
    • Automated services 24 hours a day, 7 days a week
    • Customer Service Professionals 24 hours a day, 7 days a week
  • Mortgage Customers: If you would like to send a qualified written request, notice of error, or information request, please see your monthly periodic statement for the address of your loan servicer. Otherwise, if you have questions about who to contact, please call Schwab Bank at 800-680-8031
  • Deposits and payments
    When depositing personal checks, make them payable to yourself and write "for deposit only" on the back of each check. Also, please write your Charles Schwab Bank, SSB account number on the back and remember to endorse the check. All deposits (including deposits sent using overnight services) should be mailed to:

    Standard Mailing Address
    Charles Schwab Bank, SSB
    P.O. Box 982605
    El Paso, TX  79998-2605
    Overnight Mailing Address
    Charles Schwab Bank, SSB
    1945 Northwestern Drive
    El Paso, TX  79912-1108
Home   |   Transfers & Payments   |   Products & Services   |   Community Reinvestment   |   Customer Service   |   Privacy   |   Online Privacy   |   SchwabSafe   |   Bank Client Complaints
© 2020 Charles Schwab Bank, SSB. All Rights Reserved. Member FDIC. Home lending is offered and provided by Rocket Mortgage, LLC, Equal Housing Lender. NMLS# 3030
Rocket Mortgage, LLC is not affiliated with Charles Schwab Bank, SSB, Equal Housing Lender. (1221-1UVG)