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- Toll Free: 1-888-403-9000
- Automated services 24 hours a day, 7 days a week
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Access to Customer Service Representatives:
Monday-Friday (excluding Bank holidays)
7:00 a.m. to 11:00 p.m. Eastern Time
Saturday and Sunday 9:00 a.m. to 10:30 p.m. Eastern Time
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Mortgage Customers: If you would like to send a qualified written request, notice of error, or information request, please see your monthly periodic statement for the address of your loan servicer. Otherwise, if you have questions about who to contact, please call Schwab Bank at 800-680-8031
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Deposits and payments
When depositing personal checks, make them payable to yourself and write "for deposit only" on the back of each check. Also, please write your Charles Schwab Bank account number on the back and remember to endorse the check. All deposits (including deposits sent using overnight services) should be mailed to:
Standard Mailing Address
Charles Schwab Bank
P.O. Box 982605
El Paso, TX 79998-2605
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Overnight Mailing Address
Charles Schwab Bank
1945 Northwestern Drive
El Paso, TX 79912-1108
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Charles Schwab Bank
Retail Main Office
5190 Neil Road, Suite 100
Reno, NV 89502-8532
- The Reno Main Office of Schwab Bank is open from 8:30am to 4:00pm PT, Monday through Friday.
- Note: Charles Schwab & Co, Investor Center offices are unable to accept Schwab Bank account deposits or assist you with detailed questions about your Schwab Bank accounts.
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