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Contact Us
We're ready to help. Contact us over the phone or through the mail or check the Frequently Asked Questions.
Call
  • Toll Free: 1-888-403-9000
  • Automated services 24 hours a day, 7 days a week
  • Access to Customer Service Representatives:
    Monday-Friday (excluding Bank holidays)
    7:00 a.m. to 11:00 p.m. eastern time
    Saturday and Sunday 9:00 a.m. to 10:30 p.m. eastern time
  • Mortgage Customers: If you would like to send a qualified written request, notice of error, or information request, please see your monthly periodic statement for the address of your loan servicer. Otherwise, if you have questions about who to contact, please call Schwab Bank at 800-608-8031
Mail
  • Deposits and payments
    When depositing personal checks, make them payable to yourself and write "for deposit only" on the back of each check. Also, please write your Charles Schwab Bank account number on the back and remember to endorse the check. All deposits (including deposits sent using overnight services) should be mailed to:

    Standard Mailing Address
    Charles Schwab Bank
    Post Office Box 52114
    Phoenix, AZ  85072-9714
    Overnight Mailing Address
    Charles Schwab Bank
    2423 E. Lincoln Drive
    Phoenix, AZ  85016

    Other correspondence
    Charles Schwab Bank
    P.O. Box 52083
    Phoenix, AZ  85072-2083

Visit
  • Charles Schwab Bank
    Retail Main Office
    5190 Neil Road, Suite 100
    Reno, NV  89502-8532
  • The Reno Main Office of Schwab Bank is open from 8:30am to 4:00pm PT, Monday through Friday.
  • Note: Charles Schwab & Co, Investor Center offices are unable to accept Schwab Bank account deposits or assist you with detailed questions about your Schwab Bank accounts.
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© 2012 Charles Schwab Bank. All Rights Reserved. Member FDIC. Home lending is offered and provided by Quicken Loans, Inc., Equal Housing Lender.
Quicken Loans Inc., is not affiliated with Charles Schwab Bank.